We were never happy with our existing tool which was more manually driven, needed our resources and time to deliver our services. But ServiceNow changed our perception of service management. We are happy with the ease and have many happy customers after abhra migrated us to ServiceNow.
Thanks to abhra Inc. for their optimization of our ServiceNow® platform. They reduced the number of service catalogs in the system, and increased visibility into day-to-day operations by building reports and dashboards.
abhra Inc. revamped customizations so that redundancies were removed as well as legacy processes and functionalities. In addition, they greatly enhanced user experience in the system.
Our CMDB had a lot of incomplete and incorrect data. abhra Inc. helped fix these issues and ensured that everything was intact with proper relationships, making the CMDB the single source of truth for the platform.
Thanks to abhra Inc. for their optimization of our ServiceNow® platform implementation particularly the IT Service Management module and Performance Analytics. They played a critical role in automating our IT Services.