The challenges faced by the client were managing and controlling user account access and privileges to ServiceNow® product. Value management of the solution to manage upgrades, validate and verify any new enhancements / changes to the UI, Workflows, Configurations and Properties. Another issue that needed to be resolved was huge data accumulation.

After understanding the operational challenges abhra initiated the following:

• Implementation of ServiceNow® user license management.
• Managed the upgrades for development and office instances live, checking and ensuring what’s been delivered works with our implementation.
• Assisted in running accurate reports in a timely manner and extracting meaningful metrics from them. Suggested and implemented Data Archiving. The solution was designed incorporating ITIL best practises.

Implementation of ServiceNow® user license management helped in optimizing several ServiceNow® licenses. It ensured a smooth and hassle-free upgradation. It provides automated audit controls and reports– as well as measurable and transparent data. In addition, the ability to maintain data for auditing or for historical purposes.