Business Challenge
Develop a comprehensive Partner Portal on a digital identity company’s core hub to streamline onboarding of new partners, host Trust dashboards for data governance and compliance, enable partners to manage their Partner Zones, provide usage statistics and data access, facilitate Data Science team collaboration with ML workbenches, and allow the Data Strategy and Partner Success teams to monitor portal usage—all while ensuring seamless integration, security, and operational efficiency.
Design Solution
Given the business challenge, our team had to build a portal that made the entire experience from onboarding to decommissioning a partner zone as easy-to-use as possible for two different sets of users: internal users and partners. The design thinking behind the Partner Portal centers on user-centricity, ensuring that partners can effortlessly onboard, manage their data, and access essential analytics through an intuitive and secure interface.
To build this, we engaged in continuous collaboration with the team, using biweekly demos as a platform for receiving feedback on the usability and user-centricity of the application. Integrating continuous client feedback to create the ideal user experience for company’s goals.
Technology & Tools
During the wireframing stage, we utilized a combination of static HTML and FIGMA wireframes to ensure all client feedback was effectively integrated into the development phase, resulting in a robust React-based portal designed with the Flowbite UI component library.